End User Privacy Policy

Effective Date: June 10, 2019

Privacy and security are very important to us at Trellis. This Policy is meant to help you understand how we at Trellis collect, use, and share end user information in our possession to operate, improve, develop, and protect our services, and as otherwise outlined in this Policy. Please take some time to read this Policy carefully.

For information about the relevant Trellis entity that is responsible for processing your information, please see the Contacting Trellis section below.

A quick note about Trellis

Our mission at Trellis is to enable modern distribution of home and auto insurance. Our technology makes it easier for you (the “end user”) to get and maintain the best insurance coverage by making it safer and easier to connect your personal insurance information to software applications that help you do things like save money, buy a car, or understand and select coverage options. These software applications are built and provided by our business customers (we’ll call them “developers” here) and are powered by Trellis. By delivering access to high-quality, usable insurance data that we’ve translated and standardized, we enable our developers to build, simplify, and improve experiences that benefit you.

About this Policy

Our goal with this Policy is to provide a simple and straightforward explanation of what information Trellis collects from and about end users, and how we use and share that information. While we generally rely upon our developers to inform you about the services we provide to the developer, and also to provide notice and obtain any necessary consent for us to process your information, we value transparency and want to provide you with a clear and concise description of how we treat your information.

Please note that this Policy only covers the information that Trellis collects, uses, and shares, and it does not explain what our developers do with any end user information we provide to them (or any other information they collect about you, their end user). This Policy also does not cover any websites, products, or services provided by others. We encourage you to review the privacy policies or notices of our developers or those third parties for information about their practices.

Our Data Practices
Information We Collect

Information you provide. When you connect your insurance accounts with a developer application or otherwise connect your insurance accounts through Trellis, we collect login information required by the provider of your account, such as your username and password, answers to challenge questions, or a security token. When providing this information, you give the developer and Trellis the authority to act on your behalf to access and transmit your information from the relevant insurance institution.

Information collected from your insurance institutions. The information we receive from the insurance institutions that maintain your insurance accounts varies depending on the information made available by those institutions. But, in general, we collect the following types of information from your insurance institutions:

  • Account information
  • Information about policies, vehicles, and personal information related to providing an accurate insurance quote;
  • Information about billing transactions, including amount, date, type, quantity, price, and a description of the transaction. Information received from your devices. Our technology is generally embedded in our developers’ applications. When you use your device to connect to our services through a developer application, we receive information about that device, including IP address, hardware model, operating system, and other technical information about the device. We also use cookies or similar tracking technologies to collect usage statistics and to help us provide and improve our services; you can find more information about how we use cookies and your related choices in our Cookie Policy. Information we receive about you from other sources. We also receive information about you directly from the relevant developer. For example, our developers may provide information about which insurance institution you use, or what information they expect to receive from an insurance institution.
How We Use Your Information

We use the information we collect to operate, improve, and protect the services we provide, and to develop new services. More specifically, we use your information:

  • To operate, provide, and maintain our services;
  • To improve, enhance, modify, add to, and further develop our services;
  • To protect you, our developers, our partners, or Trellis from fraud, malicious activity, and other privacy and security-related concerns;
  • To develop new services;
  • To provide customer support to you or to our developers, including to help respond to your inquiries related to our service or our developers’ applications;
  • To investigate any misuse of our service or our developers’ applications, including violations of their agreements with us, criminal activity, or other unauthorized access to our services; and
  • For any other purpose with your consent.
How We Share and Store Your Information

We take deliberate steps designed to protect end user information in our possession. These steps include maintaining information security controls such as data encryption, firewalls, logical and physical access controls, and continuous monitoring. These controls are regularly evaluated for effectiveness against industry standards internally and by independent security auditors.

We do not sell or rent end user information to marketers or other third parties. But we do share end user information with third parties as described in this Policy. For example, we share your information with the developer of the application you are using and as directed by that developer (such as with another third party if so directed by you). We also share your information:

  • With your consent;
  • With our service providers, partners, or contractors in connection with the services they perform for us or our developers;
  • If we believe in good faith that disclosure is appropriate to comply with applicable law, regulation, or legal process (such as a court order or subpoena);
  • In connection with a change in ownership or control of all or a part of our business (such as a merger, acquisition, reorganization, or bankruptcy);
  • Between and among Trellis and our current and future parents, affiliates, subsidiaries and other companies under common control or ownership; or
  • As we believe reasonably appropriate to protect the rights, privacy, safety, or property of you, our developers, our partners, or Trellis.

We may collect, use, and share information in an aggregated or anonymized manner (that does not identify you personally) for any purpose permitted under applicable law. This includes creating or using aggregated or anonymized data based on the collected information to develop new services and to facilitate research.

We retain information we collect about you for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted under applicable law. As permitted under applicable law, even after you stop using an application or terminate your account with one of our developers, we may still retain your information (for example, if you still have an account with another developer). However, your information will only be processed as required by law or in accordance with this Policy.

Some Last Details…
Changes To This Policy

We may change this Policy from time to time. If we make changes, we will post the new policy on Trellis’s website at https://trellisconnect.com/legal and update the effective date at the top of this Policy. We will also notify our developers of any material changes in accordance with our developer agreements, as they are generally best positioned to notify their end users about such changes to this Policy, as appropriate.

Contacting Trellis

If you have any questions or complaints about this Policy, or about our privacy practices generally, you can contact us at legal-notices@trellisconnect.com or by mail at:

Trellis Technologies, Inc. Attn: Legal, 340 South Lemon Avenue #8735 Walnut CA 91789

Cookie Policy

Effective Date: May 6, 2019

This Cookie Policy (“Policy”) explains how Trellis Technologies, Inc. and our affiliates (collectively, “we”, “our”, or “us”), and trusted third parties, use cookies on our websites and other online services (collectively the “Services”), as well as your choices related to those cookies. Please review this Policy to learn more about the types of cookies we use, why we use them, and how you can control or limit the use of cookies.

To find out more about our privacy practices, please refer to our End User Privacy Policy and our Privacy Statement.

What Are Cookies

Cookies are small data files stored on your browser or device. They can be in the form of session cookies (which expire once you close your web browser) or persistent cookies (which stay on your browser for a set period of time or until you delete them).

Cookies may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we use first-party cookies to remember your settings and preferences, such as language and location. We also integrate third-party analytics cookies, like Google Analytics, onto our websites to help us understand how you are using our websites so that we can improve them.

We also use other technologies that function similarly to cookies. For instance, we use web beacons (also called pixels), which are small images on a web page or in an email. Web beacons collect information about your browser or device and can set cookies. In addition, we use local storage, which allows data to be stored locally on your browser or device.

How We Use Cookies

We use cookies for a number of reasons, like helping us determine the popularity of certain content, improving our Services and your experience, and to better understand your online activity. The cookies we use may be operated by us or by third parties, and generally fall into one or more of the following categories:

Essential These cookies are strictly necessary for our Services to function properly.
Preferences We use these cookies to remember your settings and preferences, such as language and location.
Security We use these cookies to help identify and mitigate potential security risks.

We use these cookies to better understand how you interact with our Services so that we can improve them.

For example, we may use these cookies to determine if you have interacted with certain content or features. We can also use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.

Advertising We and our trusted advertising partners use these cookies to display advertisements, to make advertisements more relevant to visitors to our websites, and to track the efficiency of any advertising campaigns, both on our Services and on other websites.
Your Choices

You have the right to choose whether or not to accept cookies. However, since cookies can be an important part of how our Services work, if you remove or reject cookies, this could affect the availability and functionality of our Services.

Below are some options to control or limit how cookies are used on our Services:

  • Although most browsers and devices accept cookies by default, you can usually manage settings to remove or reject browser cookies manually within your browser’s configuration settings. Please note that if you remove or reject cookies some of the features of our website may not function properly.
  • To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.
  • For information on how our advertising partners may allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info/.
Contacting Us

If you have any questions about our use of cookies or this Cookies Policy, you can contact us at legal-notices@trellisconnect.com.